Monday, January 20, 2020
Skills to inspire :: essays research papers
Assertiveness: Skills to Inspire Confidence INSTRUCTOR OUTLINE OUTLINE          METHOD          NOTES Introductions     PSI Class: Large Group Reg Class: Pairs interview/intro each other to class     Participant intro + answer: PSI re: most memorable/proud moment during senior year Reg re: most impt part of their job Objectives     Lecture      PG 1 Communication Styles Defined      Small GroupsF/C paper on wall by tables     O/H Slides – 3 ?’sLecture – O/H slides     PG 2 - Break large group into three or six small groups, depending on size of class. Each group charts per their belief– words/ pictures of characteristics: actions, verbals, behaviors, etc. of that particular style – 1 term/grouppassive, assertive, aggressive, passive aggressive (p.a. between aggressive and passive)Instructor show assertive example: stick hand out/smile/shake handsShow O/H with following 3 questions and ask groups to answer:1.     What affect does that style have on you? 2.     What affect does that style have on the person you are communicating with?3.     In what situation would this style be most effective?(i.e.Aggressive: being ignored, no one is listening to you; Passive: exchange is getting violent/angry.. to calm down situation; Assertive: argument with good friend, want to resolve to keep friend); Passive Aggressive: in conflict with untrustworthy person – protect self interest while seeking solution (sarcasm, mother-in-law syndrome, snide remarks, in genuine)Small groups report on their lists and answers to questions. - Instructor charts responses on line chart under appropriate behavior area- Instructor invites other participants to add to the lists. Close activity with lecture – Let’s see if we missed anything (Review O/H’s) â€Å"Assertiveness &Customer Service†Sheet     Large Group DiscussionExtra handout     Refer back to line chart:We want to stay here . assertive areaHow do we know when we cross over from one area to another? We tend to reflect the behavior we’re exposed to in the situation:Distribute and discuss extra handout – â€Å"Assertiveness & Customer Service†: - We, like most customers, prefer dealing with assertive people. Read this over .. which characteristics are most familiar to you?  ·Ã‚     instructor emphasizes visualization on line chart how cross from one behavior area into another when behavior is out of control(i.e. Statement like â€Å"I win/You lose = indicates interest solely in self / not int’d in any win for other person .. have moved to aggressive)(i.e. do reverse for Passive: â€Å"I lose/You win = No interest in self/ only in giving win to other person) What’s My Style - - Self AssessmentBroken Record Technique     Individual ExerciseLarge Group DiscussionO/H – Basic TechniquesLecture     PG 3 & 4Do Self assessment – PG 3Answer questions on PG 4Share
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